FAQs • Who is the new animal services provider for the City

Who is the new animal services provider for the City of Laguna Hills?: As of January 1, 2017, the City of Mission Viejo will be the contract animal services provider for the City of Laguna Hills.

Animal Services

1. Who is the new animal services provider for the City of Laguna Hills?: As of January 1, 2017, the City of Mission Viejo will be the contract animal services provider for the City of Laguna Hills.

2. When will the transition take place?: The transfer of animal care and sheltering services will occur on January 1, 2017. Until that time, animal services will be provided through the City's current provider - Orange County Animal Care.

3. Where is the new animal shelter?: The Mission Viejo Animal Services Center is located at 28095 Hillcrest, Mission Viejo, CA 92692 at the intersection of Marguerite Parkway and Hillcrest. For hours of operation and other information regarding the animal shelter, please visit www.cityofmissionviejo.org/animalservices or call (949) 470-3045.

4. What about my pet licenses and animal facility licenses?: Valid pet licenses will be honored until the expiration date listed on the license. For example, if you renewed your pet license on 8/2/2016, the license will be valid until 8/2/2017.
After January 1, 2016, contact Mission Viejo Animal Services for questions regarding your pet and animal facility licenses at (949) 470-3045 or visit www.cityofmissionviejo.org/animalservices.

5. Is the new animal shelter a "pro-humane" shelter?: The Mission Viejo Animal Services Center is considered a "pro-humane" animal shelter.

6. What services will be provided under the new contract?: The City of Mission Viejo provides numerous high-quality services, including a no-kill animal shelter, 24-hour response to emergency calls, pet adoption, low cost vaccination clinics, animal licensing, community outreach and events, volunteer opportunities, and many other services. For a comprehensive list of services and resources, visit www.cityofmissionviejo.org/animalservices or call (949) 470-3045.